Booking a ticket is mandatory and guarantees you a seat on the bus. Children under 3 years of age and children under 135 cm must sit in a child seat provided by the fellow traveler.
Children under the age of 12 are not allowed to travel without an adult.
Tickets are ordered either from the customer service phone: 0485-261 11 or on Silverlinjens website: www.silverlinjen.se.
When ordering you will receive a confirmation e-mail and/or sms. If the confirmation fails, contact customer service. It is the responsibility of the traveler to verify that the information on the ticket matches the distance, time and date ordered.
It is free to cancel a ticket, if canceled more than 24 hours before departure. If the ticket is prepaid the full amount will be refunded. If canceled less than 24 hours before departure, there is no refund. If you like to change date of departure less than 24 hours before the original departure, 150 SEK - per seat is charged (regardless of whether it is an adult, child or animal). No refund for non-canceled departures. These rules apply regardless of reasons for cancellation or rebooking.
A large suitcase (or two smaller) per person may be included. They are to be placed in the luggage compartment of the bus. Valuables or cash should not be stored in the luggage compartment. Extra luggage in addition to the limit per person is charged by the driver. If extra luggage is brought, the customer service must be informed before departure. A smaller hand luggage that does not disturb other people's space or prevents passage can be taken into the bus. Max size for hand luggage is 40x30x20 cm. Note that no luggage may be placed in the aisle of the bus or at any exits for safety reasons. The driver has the right to deny luggage that may disturb or damage other passengers.